If you are unhappy with our advice or any aspect of our service, we encourage you to contact us as soon as possible and we will do our best to resolve your concerns.

If we can’t resolve your concerns and you wish to make a formal complaint the details are as follows:

Please make your complaint to:

Jason Quilty, Managing Director

• In writing at EIS Financial Services Ltd, 6 Clairmont Gardens, Glasgow, G3 7LW

• Or by email to Jason.quilty@eisfs.co.uk

• Or by telephone on 0345 355 3242

We will acknowledge your complaint promptly and explain when you can expect to hear from us.

We aim to resolve your complaint as soon as possible but this can take up to 8 weeks. If we need more time we will write to explain why.

In the event that we can’t resolve your complaint with you, you may take your complaint to the Financial Ombudsman Service (FOS). The FOS settles disputes between financial services companies and their clients. Their website can be found at www.financial-ombudsman.org.uk. Please note that FOS will expect that the complaint has first been raised with the financial services company involved and not simply taken straight to them.

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